SVL Business Solutions Announces Long-Term Partnership with NBS Group

SVL Business Solutions Partners with Newcastle Building Society for Digital Transformation

In a groundbreaking move, the UK’s leading contact centre solutions provider, SVL Business Solutions, has announced a new long-term partnership with Newcastle Building Society (NBS) Group to support their ongoing digital transformation.

SVL Business Solutions, known for their Contact-Centre-as-a-Service (CSaaS) expertise, has secured a multimillion pound five-year contract to provide NBS Group with cutting-edge solutions such as NICE CXone and TCaaS (Teams Calls as a Service). These solutions will consolidate disparate technologies into one streamlined platform, enhancing operational efficiency for both Newcastle Building Society and Newcastle Strategic Solutions.

With a history dating back to 1967, SVL Business Solutions has been at the forefront of providing contact centre solutions to clients across various industries for over five decades. Their evolution to offer traditional and cloud-based products and services has positioned them as a leader in the industry.

Anne Holmes, Account Director at SVL Business Solutions, expressed her excitement about the partnership, stating, “It is fantastic to be able to partner with a fellow legacy business like Newcastle Building Society and support their digital transformation. We’re delighted to be helping NBS Group streamline their operations and provide them with the latest telephony solutions, quality management tools, analytics and reporting capabilities, video recording software, and technology for their branch network.”

Stuart Miller, Managing Director of Newcastle Strategic Solutions, echoed this sentiment, saying, “We’re very excited about this new partnership with SVL Business Solutions. The needs of our customers are evolving faster than ever, so working with SVL on digital transformation across both businesses will support our aim to harness the combined power of digital and physical channels across the board.”

This partnership marks a significant step forward for both SVL Business Solutions and Newcastle Building Society, as they collaborate to leverage technology and innovation to meet the changing needs of their customers in today’s fast-paced digital world.