Amdocs Partners with Optimum to Transform Customer Experience with AI Solutions

This heading captures the essence of the collaboration between Amdocs and Optimum, highlighting the focus on customer experience and the use of AI solutions.

Amdocs Partners with Optimum to Revolutionize Customer Experience with AI Solutions

JERSEY CITY, NJ / ACCESS Newswire / September 10, 2025 — Amdocs (NASDAQ: DOX), a leading provider of software and services for communications and media companies, has announced a significant multi-year agreement with Optimum, a prominent provider of fiber internet, mobile, and TV services. This partnership aims to enhance and extend Optimum’s managed transformation initiative through advanced AI solutions.

The collaboration leverages Amdocs’ innovative amAIz Suite, a telco-grade AI platform designed to modernize operations and improve customer experiences. Key implementations include an AI-powered Bill Presenter and a GenAI Care Agent, both of which are set to streamline billing processes and enhance customer service capabilities.

Transforming Customer Interactions

The AI-powered Bill Presenter is designed to provide customers with a more intuitive and interactive billing experience, ultimately reducing the volume of support calls. Meanwhile, the GenAI Care Agent will assist customer care representatives in handling inquiries related to plan changes, promotions, and account balances, thereby improving overall service efficiency.

Luciano Ramos, Chief Product and Technology Officer at Optimum, emphasized the importance of this partnership, stating, “We are transforming our business from the inside out, modernizing our technology foundation through various AI tools and partner solutions that will deliver better agent and customer experiences.”

A Strategic Move for Amdocs

For Amdocs, this agreement reinforces its position in the rapidly growing telecom AI transformation market. Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, noted, “Our collaboration with Optimum underscores the growing need for smart, scalable operations that go beyond traditional IT services.”

The partnership is not just a typical vendor arrangement; it reflects a strategic alliance that will be showcased during the TM Forum, Innovate Americas conference in Dallas, where Ramos and Goonetilleke will discuss the verticalization of AI for telecommunications.

Looking Ahead

As the telecommunications industry continues to evolve, Amdocs and Optimum are poised to set new standards in customer experience and operational efficiency. This partnership not only aims to modernize Optimum’s billing infrastructure but also to build a resilient, future-ready architecture that supports long-term business growth.

With this agreement, Amdocs is expected to solidify its role as a leader in providing tailored AI solutions for the telecommunications sector, paving the way for enhanced customer interactions and streamlined operations.

For more information about Amdocs and its innovative solutions, visit www.amdocs.com.